Privacy Policy for Oracle Health Care

Oracle Health Care is committed to respecting the privacy of every individual who shares information or data with us. Protecting your privacy is our priority, and we strive to ensure that your data is handled with care and in compliance with applicable laws, including

• The Information Technology Act, 2000 – Section 43A
• The Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011
• Applicable guidelines issued by the Reserve Bank of India (RBI) for online payments
• Payment Card Industry Data Security Standards (PCI DSS)

This Privacy Policy outlines how Oracle Health Care collects, stores, processes, discloses and transfers your Personal Information when you use our website, www.oraclehealthcare.in (“Website”), its subdomains, and services offered therein (“Services”).

By accessing or using our Website or Services, you agree to the terms and practices described in this Privacy Policy.

1. Collection of Personal Information

We collect your Personal Information directly from you, automatically through the Website, and in some cases, from third parties. This information includes but is not limited to:

• Personal Details: Full name, address, phone number, and email address
• Demographic Information: Age, gender, and date of birth
• Health Information: Medical records, history, and prescriptions
• Financial Information: Cardholder data and transaction details for payment processing
• Technical Information: IP address, device information, browser type, and usage patterns on the Website

2. Use of Personal Information

Your Personal Information may be used for the following purposes(but not limited to):

1. Service Delivery:
   • To facilitate appointments, consultations, laboratory testing, and pharmacy services
   • To deliver reports or healthcare updates
2. Transaction Processing:
   • To enable secure online payment processing for services
3. Communication:
   • To contact you regarding appointments, results, or follow-ups
   • To provide promotional updates or offers, if you’ve consented
4. Website Improvement:
   • To enhance functionality, monitor traffic, and improve user experience
5. Legal Compliance:
   • To comply with applicable laws, regulatory requirements, or enforceable governmental requests

3. Consent

By providing your Personal Information, you agree to its collection, usage, and sharing as described in this Privacy Policy.

Revocation of Consent:
You may withdraw consent at any time by contacting us at info@oraclehealthcare.in, though this may limit our ability to provide Services.

4. Online Payment Policy

Oracle Health Care offers online payment options for:

• Booking appointments
• Paying for laboratory tests
• Purchasing pharmacy products
• Towards Consultancy, advisory, Honorarium, Medical education, and patient facillitatory charges for medical tourism and allied services.

All payments are processed through PCI DSS-compliant gateways (such as ICICI Bank’s payment gateway).

Refund and Cancellation Policy:

• Appointments: Cancellations made at least 48 hours before the scheduled appointment are eligible for a 50% refund.
• Refunds: Refund requests are subject to review and may take 7–10 business days for processing. Refunds are limited to 20% of the payment amount in all cases.
• Disputes: For any transaction discrepancies, please contact grievance@oraclehealthcare.com within 30 days of the transaction.

5. Cookies and Tracking Technologies

We use cookies and tracking technologies to improve user experience, analyze website traffic, and deliver personalized content.

• Types of Cookies Used:
  • Session cookies for navigation
  • Analytics cookies for performance insights
• Managing Cookies: You can disable cookies in browser settings; however, this may affect certain Website functionalities.

6. Data Sharing and Disclosure

We may share your Personal Information under the following circumstances:

• With Service Providers: To facilitate payment processing, appointment scheduling, and other services
• With Legal Authorities: If required by law or in response to legal processes
• Within Oracle Health Care: For operational purposes and service improvements

7. Data Security

We employ industry-standard practices, including

• Encryption: Secure Sockets Layer (SSL) for transmitting sensitive data
• Access Controls: Restricted access to sensitive information
• Monitoring: Regular security audits to detect vulnerabilities

Despite these measures, no system is completely secure, and Oracle Health Care cannot guarantee absolute data security.

8. User Rights

You have the right to:

• Access Your Data: Request a copy of your Personal Information
• Correction: Rectify inaccurate or incomplete information
• Data Portability: Request your data in a structured, machine-readable format

To exercise these rights, contact info@oraclehealthcare.in.

9. Retention Policy

Personal Information is retained:

• For three years after your last interaction with our Services
• As required by applicable laws and regulations

10. Third-Party Payment Processing

Online payments are securely processed by ICICI Bank’s payment gateway.

• Data Sharing: Only essential transaction details are shared with ICICI Bank for processing.
• Compliance: ICICI Bank adheres to PCI DSS standards for financial data protection.

For details on ICICI’s practices, refer to their privacy policy.

11. Changes to the Privacy Policy

Oracle Health Care reserves the right to modify this Privacy Policy. Changes will be effective upon posting and indicated with a “Last Updated” date.

12. Contact Us

For inquiries, grievances, or further assistance:
Email: info@oraclehealthcare.in
Phone: +91 7364042666
Address: Star Green Building, Patharghata Road, Matigara, Siliguri, West Bengal, India

Grievance Redressal: grievance@oraclehealthcare.com